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Need to update your password or change your phone details for Multi-Factor Authentication (MFA)?Ìý No need to contact the IT Service Desk – you can do this yourself.

Both MFA and your BU password are important security measures to help protect against cyber-attacks and keep our sensitive and personal data safe. Regularly changing your password and keeping your MFA registration details up-to-date help to minimise the security risks.Ìý

Here’s a reminder of what you need to do:

Updating your password

1. Visit the and click on the link that says ‘reset your BU password’.
2. Once in the external Microsoft password re-set/account recovery tool, after entering your BU email address and inputting the letters/numbers displayed, please choose the forgotten password option.Ìý

Logged in to a BU machine?
You can also use the Ctl+Alt+Delete function and select ‘Change a password’.

Don’t forget to follow the BU password protocol to ensure you password is secure.

Updating your MFA registration details such as your phone number

• Visit the – here you can check/update your details.

Don’t forget to make things easier you can .

Need a little help?

You may find answers to your queries in our FAQs.Ìý

For further assistance please contact the IT Service Desk on (01202 9)65515 or freephone 0808 196 2332.